...
Once you have completed placing an order and obtained your order number, you can upload your eligibility documentation at the Eligibility Verification Upload page or send your academic proof via fax to 1-888-486-2341 or email to id@JourneyEd.com.
...
Note: Some software vendors require specific forms and documentation as proof of academic status. Please visit our Vendor Requirements and Agreements section for additional details regarding vendors such as Adobe, Microsoft, and others.
...
Send your academic proof and order number to:
- UPLOAD: Via the Eligibility Verification Upload page.
- FAX: To 1-888-486-2341
- EMAIL: Send to id@JourneyEd.com (Attach proof to email.)
If you already have an order placed you can upload your verification at the Eligibility Verification Upload page.
Academic verification documents are reviewed in the order in which they are received. These documents may take up to 1 business day to be posted to your account after being received. Documents received after 5 PM may not be posted until the next business day.
...
Customers may view their order status on our website 24/7 by logging in to the My Account page. All order progressions or delay issues are communicated by email to the email address provided on your account. Be sure to set your email settings to allow delivery of JourneyEd emails to your address book.
...
To check the status of your order, please log in to your account at the My Account page.
For information on purchase requirements, please see our Proof of Academic Status information.
Can I still use the software that I have purchased after I am no longer a student?
...