Eligibility Questions

Owned by Joshua Cantu (Unlicensed)
Last updated: Sept 30, 2024 by Laurie Christopher
4 min read

Who can order from JourneyEd?

College Students:
Qualified degree-granting college, university and career school students.

K-12 Students:
Students enrolled in a degree granting accredited Public, Private or Charter School can purchase from JourneyEd.

Faculty/Staff:
K-12 as well as all post-secondary faculty and staff members can order software from JourneyEd at the same student educational pricing.

Schools:
To place school orders, fax a school Purchase Order to (866) 947-4604 or call our School Sales Department at (800) 876-3507.

Home Schooling:
Those who are home schooling must provide a valid photo ID, and a copy of one of the following:

  • Letter of intent to home school addressed to local school district for current school year.
  • Home School Legal Defense Association membership card.
  • Home School Charter School membership card.
  • Book/curriculum receipt for the current year.

Non Academic Customer:
Customers not affiliated with an educational institution may purchase any of our non-academic products. Please check the eligibility matrix on the right side of the product description page for details. Any order received for educational products will be canceled unless academic verification is received.


Proof of Academic Status

Once you have completed placing an order and obtained your order number, you can upload your eligibility documentation at the Eligibility Verification Upload page or send your academic proof via fax to 1-888-486-2341 or email to id@JourneyEd.com.

Be sure to reference your order number on it so that we can match it to the correct account to ensure speedy shipping.

No order with eligibility requirements will be made available until a valid academic ID is received. We will place your order on "hold" until we receive your valid academic ID. Upon receipt of your academic ID, we will ship out your order or send downloading instructions.

Note: Some software vendors require specific forms and documentation as proof of academic status. Please visit our Vendor Requirements and Agreements section for additional details regarding vendors such as Adobe, Microsoft, and others.

Acceptable Forms of Academic Proof:
You will need one of the following documents:

College Students/Parents

  • Instant Online Verification
  • Dated Student ID from the current semester or school year
  • Course Schedule
  • Registration Receipt for this semester
  • Letter of Enrollment on school letterhead

K12 Student/Parents

  • Report Card
  • Dated Student ID from the current semester or school year
  • Registration Receipt
  • Letter of Enrollment on school letterhead

Teachers, Faculty, Staff

  • Link to your faculty web page
  • Current Faculty ID
  • Letter of Employment on school letterhead
  • Pay Stub (cross out confidential information)

Home School Students/Parents

  • Membership in Home School Association
  • Receipt for Home School Curriculum
  • Letter of intent to home school from a state agency

School Districts, Colleges, Universities

  • Your Purchase Order

Nonprofit Organizations

  • Copy of IRS 501(c)3 form
  • IRS letter stating you are a 501(c)3


How to Send Your Eligibility Proof

Send your academic proof and order number to:

If you already have an order placed you can upload your verification at the Eligibility Verification Upload page.

Academic verification documents are reviewed in the order in which they are received. These documents may take up to 1 business day to be posted to your account after being received. Documents received after 5 PM may not be posted until the next business day.


How will I know my academic document was accepted?

Once your academic document has been reviewed, your account will be marked verified and an email will be sent confirming that your verification has been accepted and your order has been released for processing.

Academic verification documents are reviewed in the order in which they are received. These documents may take up to 1 business day to be posted to your account after being received.


What is the status of my order?

Customers may view their order status on our website 24/7 by logging in to the My Account page. All order progressions or delay issues are communicated by email to the email address provided on your account. Be sure to set your email settings to allow delivery of JourneyEd emails to your address book.


What does it mean if my order is on eligibility hold?

All orders through JourneyEd require proof of academic status unless specifically noted. All orders are placed into eligibility hold prior to receiving your proof of academic status. After proof of academic status is received, your order will be released from eligibility hold and you will be notified via email.

Academic verification documents are reviewed in the order in which they are received. These documents may take up to 1 business day to be posted to your account after being received. Documents received after 5 PM may not be posted until the next business day.

To check the status of your order, please log in to your account at the My Account page.

For information on purchase requirements, please see our Proof of Academic Status information.


Can I still use the software that I have purchased after I am no longer a student?

Yes. As long as you purchased the product during the time you were qualified as a student/faculty then you have a legal license copy and can continue to use the software after you leave school.


How is eligibility processed for Creative Cloud?

Eligibility for the monthly subscription is required by Adobe and instructions are immediately given after you place the order online. The yearly subscription requires you submit proof directly to Adobe after your shipment arrives; instructions will be in the packaging. In either case you can use your school email address for easy processing or submit a document showing current enrollment.

Visit the Adobe website to see all academic qualifications http://www.adobe.com/education/purchasing/qualify.html