Shipping Questions

How long does it take for my electronic download to be sent?

Electronic downloads are not sent immediately. They generally take 1-3 business days.

Why is my download zipped?

Some manufacturers do not provide a self extracting executable file (.exe) and have multiple files that are necessary for the installation of your software. In this case a .zip file is provided. These files will need to be extracted to a location before you can install the software.

What shipping options do you offer?

Delivery times are only time in transit once the package ships. It does not included order fulfillment time. Our online order form will automatically determine these rates (Next Day, Next-Day Saturday and Ground) based on the amount of your order.

JourneyEd does not ship to PO BOXES as a result of lack of proof of delivery by the recipient and increased losses through the postal system.

JourneyEd does not ship outside the US or Canada.

Next-Day Orders - Orders can only be processed AFTER we receive (or already have on file) valid proof of your current student or faculty/staff status. Next Day requested orders that are shipped on Friday will arrive on the following Monday. Next Day requested orders that are placed on Saturday or Sunday will be processed on the following Monday for Tuesday delivery.

Tracking Orders - After placing your order, tracking or finding the status of your order is very easy. Simply log in to My Account. Once your order ships, you will be able to follow the shipment to your doorstep.

These times are estimated from the date the product ships. 
Products usually ship 24 to 48 hours after Eligibility Approval.