PRODUCT SPECIFIC QUESTIONS

Owned by Joshua Cantu (Unlicensed)
Apr 13, 2018
1 min read

How many computers can I install my Adobe software on?

Adobe allows 2 installations of each software product, one on a desktop and one on a laptop, as long as both computers are owned by the same person.


What are the academic requirements to purchase Adobe software?

Visit the Adobe website to see all academic qualifications www.adobe.com/education/purchasing/qualify.html

What if I lost/broke my Adobe software disc and I need to reinstall the software?

If you purchased Software Assurance on your JourneyEd order for the product at the time of purchase, contact JourneyEd Customer Service for your one time media replacement within one year of the order.

If Software Assurance was not purchased through JourneyEd, Adobe offers a media replacement program on the current version. Contact Adobe Customer service 800 833 6687 to request a lost media replacement.


What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased?

Unopened products can be returned to JourneyEd for exchange of platform. For Adobe box product Adobe offers a platform exchange program for a nominal cost. Contact Adobe Customer Service at 800 833 6687 within 30 days if the item is the current version to request a platform exchange.


Who do I contact for Adobe installation tech support?

Adobe Technical Support can be reached at 1-800-833-6687.


Who do I contact for Avid Technical Support?

Avid Technical Support can be reached at 978-640-6789.


How do I contact Microsoft for Technical Support?

Microsoft Technical Support can be reached at 1-800-MICROSOFT (1-800-642-7676).


Who do I contact for Rosetta Stone installation and general technical support?

Please visit http://success.rosettastone.com/ for more information and support.