Downloading Questions

How do I download my order?

You can download by either clicking the "Where Are My Downloads?" link after logging into your account or by clicking the link in the email with download instructions.

Where should I save the download file?

You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?

Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?

When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you have more questions or need help with your download, please contact Technical Support using the information below.

Technical support email: CustServ@JourneyEd.com

How long does it take for my electronic download to be sent?

Electronic downloads are not sent immediately. They generally take 1-3 business days.

What if the download stops before it completes?

If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off. If you need to get to the download page click here to look up your order.

How can I re-download software that I already purchased?

To download software you have already purchased, you will need to look up your order and click the Begin Download button.

I finished downloading my purchase. Where was the file saved?

The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

How do I get a physical version of my downloaded product?

Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

How do I get my serial number or unlock code?

If your product requires a serial number or unlock code, you can usually find it in the email with the download instructions that was sent to you when you submitted the order. If you do not have the email, you can get your serial number or unlock code by looking up your order.

What do I do if my serial number or unlock code is not working?

First, make sure you have the correct serial number or unlock code. You can get your serial number or unlock code from the download instruction email that was sent when the order was submitted, or by looking up your order.

Second, please note that serial numbers, registration numbers, unlock codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.

If you still have problems, contact Customer Service.