Online Store Policies

Owned by Joshua Cantu (Unlicensed)
Apr 13, 2018
5 min read

You can order 24 hours a day, 7 days a week at our Online Campus store or Monday - Friday 7:00 a.m. to 7:00 PM CST by calling our Sales department at 1-800-876-3507. Our Customer Service department is ready to assist you Monday - Friday 9:00 a.m. to 5:00 PM CST. Fax orders to (866) 947-4604. Questions or comments can be emailed to us using our online webform.

Academic Status

  • We are authorized to sell products to academic customers within the United States. We cannot accept orders from international or APO addresses.
  • Most orders require proof of academic status to qualify for academic pricing. See: http://www.JourneyEd.com/eligibility
  • Several manufacturers allow home school families and non-profit organizations to purchase under their academic program, please see the eligibility link on our website for details.
  • Academic status requirements are set by each manufacturer. Special qualifications are provided for each product on the JourneyEd website. You can find academic status requirements by clicking on the product description for any product on our website.
  • Orders are placed on hold until proof of academic status has been received and approved by JourneyEd.
  • Customers are responsible for providing acceptable proof of academic status via their online account, college student instant verification (eligible schools only), email or fax. JourneyEd assumes no liability for delays incurred while waiting for acceptable proof of academic status from our customers.
  • Academic status documents are usually processed within 1 business day, excluding weekends and holidays.
  • Typically proof of academic status is good for 12 months and must only be submitted once per year.

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What payment types do you accept?

We accept PayPal, Visa, Master Card, Discover and American Express.

Your credit card is not charged until we ship your product.

We charge sales tax where applicable.

Do I have to pay sales tax?

For individual sales, we are required to collect sales tax on all taxable sales in all states which administer a sales tax. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Tax-exempt entities and other buyers purchasing products tax-exempt can submit a copy of their tax-exempt certificate or required documentation to receive tax exempt treatment. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 1-866-947-4525.

What is your return policy?

You may return most software items you have purchased from JourneyEd within 30 days of delivery for a full product refund minus the cost of shipping provided the product is unopened. Hardware items can be returned within 14-days of purchase. Software and Hardware must be returned in original unopened packaging and in a resalable condition. Digital download and licensing products are ineligible for refund. Please see below for exceptions to this policy due to manufacturer restrictions.

Software that has been opened and is defective may be exchanged for a replacement item of the same title and platform only. No returns for refunds are accepted on opened items. If the return is a direct result of our error, we'll also pay the return shipping costs. Outside of 30 days from delivery, defective products will be subject to the manufacturer's warranty.

A Restocking Fee of 15% or $45 (whichever is less) may be assessed for any returned item. A Returned Merchandise Authorization (RMA) number must always accompany all returns. To obtain your RMA number, simply contact our Customer Service. Products returned without obtaining an RMA number will be refused or subject to an automatic 15% restocking fee at the discretion of JourneyEd. All returns received without previous authorization will be discarded after 30 days.

When returning items to JourneyEd, we strongly advise that you obtain a tracking number for your shipment. Please use a sturdy shipping box; placing shipping labels directly on the original product voids any previous credit or refund authorization. All original product parts are required for return, including product packaging.

Due to manufacturer restrictions, we cannot accept returns of the following items:

  • Any item from the following manufacturers, vendors and items: Ableton Live 6, Adam, Alias, Alpha Software, Antares Audio, ArcSoft, Audio Warrior,Auralog, AutoDesk, Auto FX, Atrixware, Avid, Brother, CadSoft, Computer Systems Odessa, Cosmic Blobs, EasyReader, Emedia, Epson, EZ Grader, eZedia, HP, IK Multimedia, Jackson Software, LearnKey, Line 6, MacKichan, Maxon, National Instruments, Nemetschek, Newtek, Nik Software, Now Software, Orbis Software, Pantone, Pinnacle, Pixtivity, Planon System Solutions, Quark, Reason, Red Rock Software, Robert McNeel & Associates, Rosetta Stone, Sibelius, SmartSound, SolidWorks, Sony Hardware, SpeedSkin, SPSS, Steinberg, StyleEase, SunBurst, Transparent Language, Wacom Cintiqs,Wacom Refurbs, Wolfram, Wizcom Technologies.
  • Any item that has been discontinued by the manufacturer.
  • Any item from Adobe Student Licensing.
  • Zip Disks, Recordable CDs/DVDs, Ink Cartridges, Paper, Toner for Fax Machines and Printers, or any other consumable product.
  • Any Electronic Software Download (ESD) purchase.
  • Any gaming or game console software.
  • Any volume license purchase.
  • Any item that is not in its original condition or is damaged.
  • Any item marked "BLOWOUT! While Supplies Last"
  • Any item returned without a RMA number.
  • Any item returned to locations other than the JourneyEd Plano warehouse.
  • Any OEM product.
  • Any training software or DVD.
  • Any item not returned in a shipping box - envelopes not allowed.

Returns Warehouse Address:

Attn: Returns Department
RMA # (provided when return approved)
JourneyEd.com, Inc.
80 E. McDermott Dr.
Allen, TX 75002


Do you have a low price guarantee?

Shop with comfort. Buy your software now and if you see a lower advertised price of that same exact item (including our own sale prices) within 30 days of your purchase, we'll refund the difference. To receive your refund, just provide a copy of the advertisement or written quotation containing the lower price to Customer Service at email CustServ@JourneyEd.com or fax 866-362-2492. Refunds are usually processed within 24 hours of price verification. Refunds cannot be offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers, rebates promotions, or free-with-purchase offers. JourneyEd reserves the right not to sell products below our cost.


What are your hours of operation?

Our student and faculty sales office 1-800-876-3507 is open from 7:00 AM-7:00 PM CST. Monday - Friday . All other departments including our Customer Service department are open from 9:00 AM-5:00 PM CST. Monday - Friday and can be reached via our Contact Us page.

Do I need to send my academic verification every time I place an order?

We keep your academic verification on file for 1 year from date of submission. Additional orders can be placed for one year from submission without submitting proof of academic standing again. Please note that the purchase of some products may require additional verification to be sent in.